term and conditions

Order
    1. General custom cakes and cupcakes must be confirmed 6 days prior, along with details such flavors, delivery venue, decorations, etc.

    2. For any rush order, please do email us. Beecup will try fulfill your last minutes order, so please do not hesitate to do last minute order by contacting us.

    3. For wedding cakes, wedding cupcakes tower and dessert table, must be confirm ONE month before the date, along with details such exact date, delivery time, decorations, venue, etc.

    4. For any custom cake or cupcakes order; we would like you to provide us information in details such, theme, color, style, etc because everyone’s taste different. What we considered elegant may not be elegant for you. So please provide us with such details in order to avoid dissatisfaction from your side.

    5. We will answer to your email, please allow us to have 24 hours to reply to your message. We have a lot of email everyday to respond, we will make sure every one of your email will be answered.

Custom cakes, cupcakes & wedding
  1. We do have various flavors available, if you have some flavor references please do let us know.

  2. Cake tasting are available, if flavors are available we will usually give it in form of cupcakes.

  3. For Wedding cakes height is totally customizable, all real cakes or part using Styrofoam. Usually each tier consist of 4 layers.

custom cakes, cupcakes & wedding Pricing
  1. For custom cakes, cupcakes, and wedding; price are different. Many factors are involved, such; size,design,and decorations.When calculating them, especially if there’s new cakes, cupcakes design or concept, we need to discuss it first with our cake artisan in order for us to give the pricing to you accordingly.

  2. Please do understand our cake decoration are edible art, each one of them are handcrafted. They are price based on level of difficulty, time consumed, and materials. Please do bear in mind, most of all material decoration are imported.

payment terms
    1.  We require 50% deposit to confirm your order. Payment options; Cash, Transfer (all bank charges incurred by client, we need to received the exact amount), Paypal (Paypal’s surcharge 6% applied).  With Paypal, the amount need to paid will be issued by us using our exchange rate.

 

    1. Remainder payment need to be settled LATEST 3 days prior to the date.

 

    1.  To avoid any “runners” we need to applied this strict conditions. If the latest upon delivery we still have not received the payment, we are forced to taking back the cakes, cupcakes to our shop.

 

    1. Changing delivery address will resulting in additional fee. Our delivery system will put your order according your delivery time request and address, thus we delegate our delivery by time and area on the date. Changing route will be disrupting other orders, we will need to bring back the cake to our shop first and designated new delivery schedule just for you.

 

    1.  Orders for such required cake stands/ tiers, we required a security deposit, amount are varied depends on the cake stands. Deposit will be refunded once we received the cake stand in perfect conditions.

 

    1. We do not provide cake table and knifes, please consult with your venue or event organizer.